⚠️ Permanent Action: Deleting your account will immediately and permanently erase all your stored personal documents, cryptographic keys, device sessions, and user records. This action cannot be reversed.
1. What Data Will Be Deleted?
When you delete your FamilyVault account, the following data is permanently purged:
- User Profile: Your name, email address, user ID (UID), and profile photo association.
- All Encrypted Documents: All files, PDFs, images, and document records stored in your vault.
- Cryptographic Keys & Envelopes: All on-server and local wrapped document encryption keys (DEKs) and authorization envelopes.
- Device Sessions: All registered device links, biometrics binding tokens, and active sessions.
- Activity Logs: All audit history and activity records linked to your user identity.
2. Data Retention Period
Zero Retention: FamilyVault adheres to a strict privacy-first model. Once an account deletion request is processed, your data is permanently deleted immediately. We do not retain any backups or archives of your encrypted files or cryptographic keys.
3. How to Delete Your Account
📱 Option A: In-App Deletion (Instant)
You can delete your account instantly from within the mobile app without waiting:
- Open the FamilyVault app on your Android device.
- Tap the Settings icon (⚙️) in the top-right corner.
- Scroll down to the Account & Security section.
- Tap Delete Account & Vault.
- Confirm by tapping Delete Permanently.
Your session will immediately end, and all stored data and keys will be permanently purged.
🌐 Option B: Web Request Form (If App is Uninstalled)
If you uninstalled the app or lost access to your device, submit the web request form below. We will verify and process the deletion within 48 hours.
✅ Your deletion request has been registered. You will receive an email confirmation at your registered email address once all associated data is permanently erased (typically within 24–48 hours).
✉️ Option C: Direct Email Request
You can also send an email directly to our support team with the subject "Account Deletion Request - FamilyVault" from your registered email address:
Support Email: vtpbca60@gmail.com